Recent Episodes

Around the Horn with Kristi, Jay, and Jeff

Around the Horn with Kristi, Jay, and Jeff

37:52 | 05.24.2022

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CS Blueprint: Key Metrics for Customer Success

CS Blueprint: Key Metrics for Customer Success

36:58 | 05.18.2022

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Enabling a Customer-First Experience with Jeetu Mahtani

Enabling a Customer-First Experience with Jeetu Mahtani

48:31 | 04.26.2022

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Long Term Thinking in Customer Success

Long Term Thinking in Customer Success

44:24 | 04.12.2022

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Metrics, Metrics, Metrics

Metrics, Metrics, Metrics

01:01:19 | 04.12.2022

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Coast to Coast with Ben Shapiro

Coast to Coast with Ben Shapiro

40:44 | 04.14.2022

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About The Show

Gain Grow Retain

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Jeff Breunsbach

Director of Customer Experience at Higher Logic

Jay Nathan

Chief Customer Officer at Higher Logic