HubSpot

Jeff sits down with fellow <a href='https://www.hubspot.com/podcastnetwork'>HubSpot Podcast Network</a> host, Ben Shapiro to chat about podcasting, new media, and delivering valuable content.
 
Ben is the host of the <a href='https://martechpod.com/'>MarTech Podcast</a>
 
<a href='https://www.linkedin.com/in/benjshap/'>Connect with Ben on LinedIn</a>.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at <a href='http://gaingrowretain.com/'>GainGrowRetain.com</a>! Or follow our <a href='https://www.linkedin.com/company/gaingrowretain/mycompany/?viewAsMember=true'>GGR LinkedIn page</a>.
 
GGR was co-founded by <a href='https://www.linkedin.com/in/jeffreybreunsbach/'>Jeff Breunsbach </a>and <a href='https://www.linkedin.com/in/jaynathan/'>Jay Nathan</a> - be sure to follow for customer success content.

Coast to Coast with Ben Shapiro

Jeetu Mahtani, EVP of Customer Success at HubSpot joins Jeff and Jay to talk about HubSpot's customer success organization. They jump into enabling a positive sales and success partnership and how to drive technology into your customer experience. You can find Jeetu here: <a href='https://www.linkedin.com/in/jeetumahtani/'>https://www.linkedin.com/in/jeetumahtani/</a>

And you can find more about HubSpot here: <a href='https://hubspot.com/'>https://hubspot.com/</a>

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at <a href='http://gaingrowretain.com/'>GainGrowRetain.com</a>! Or follow our <a href='https://www.linkedin.com/company/gaingrowretain/mycompany/?viewAsMember=true'>GGR LinkedIn page</a>.
 
GGR was co-founded by <a href='https://www.linkedin.com/in/jeffreybreunsbach/'>Jeff Breunsbach </a>and <a href='https://www.linkedin.com/in/jaynathan/'>Jay Nathan</a> - be sure to follow for customer success content.

Enabling a Customer-First Experience with Jeetu Mahtani

Jay sits down with <a href='https://www.linkedin.com/in/aurel-laor/'>Aurel Laor</a>, the Chief of Staff to the Chief Customer Officer at AppsFlyer. The CCO at <a href='https://www.appsflyer.com/'>AppsFlyer</a> happens to be our good friend, Ziv Peled.
Jay and Aurel talk through long term thinking when short term results are sometimes needed. They talk about hyper growth and how they've handled that at AppsFlyer. And finally touch on a Chief of Staff role and what exactly it entails.
 
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
 
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at <a href='http://gaingrowretain.com/'>GainGrowRetain.com</a>! Or follow our <a href='https://www.linkedin.com/company/gaingrowretain/mycompany/?viewAsMember=true'>GGR LinkedIn page</a>.
 
GGR was co-founded by <a href='https://www.linkedin.com/in/jeffreybreunsbach/'>Jeff Breunsbach </a>and <a href='https://www.linkedin.com/in/jaynathan/'>Jay Nathan</a> - be sure to follow for customer success content.

Long Term Thinking in Customer Success

Jeff is joined by <a href='https://www.linkedin.com/in/christianjakenfelds/'>Christian Jakenfelds</a> from <a href='https://www.planhat.com/'>Planhat</a>, a customer success platform. Jeff and Christian give a preview of a webinar that they co-hosted around metrics - how teams can move from leading to lagging indicators.
 
If you want to download the full webinar, <a href='https://www.planhat.com/community/how-to-be-a-leader-on-lagging-metrics/'>check it out here</a>. Special thanks to Higher Logic Vanilla and Planhat for sponsoring this episode of Gain Grow Retain.
 
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
 
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at <a href='http://gaingrowretain.com/'>GainGrowRetain.com</a>! Or follow our <a href='https://www.linkedin.com/company/gaingrowretain/mycompany/?viewAsMember=true'>GGR LinkedIn page</a>.
 
GGR was co-founded by <a href='https://www.linkedin.com/in/jeffreybreunsbach/'>Jeff Breunsbach </a>and <a href='https://www.linkedin.com/in/jaynathan/'>Jay Nathan</a> - be sure to follow for customer success content.

Metrics, Metrics, Metrics

Today, Jeff and Kristi jump talk about migration paths for customers as you introduce a new environment.
The main theme? Ensuring you build your process with the customer in mind. Migration can be a big change and customers need to be led down a clear, efficient path.
 
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
 
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at <a href='http://gaingrowretain.com/'>GainGrowRetain.com</a>! Or follow our <a href='https://www.linkedin.com/company/gaingrowretain/mycompany/?viewAsMember=true'>GGR LinkedIn page</a>.
 
GGR was co-founded by <a href='https://www.linkedin.com/in/jeffreybreunsbach/'>Jeff Breunsbach </a>and <a href='https://www.linkedin.com/in/jaynathan/'>Jay Nathan</a> - be sure to follow for customer success content.

Migrating Customers to a New Environment

Today brings Kristi into the mix as Jay and Jeff talk about how to champion customer success around an organization. As a CS leader, you get 20 minutes in front of the entire company - what do you talk about and how do you draw in your team?
 
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
 
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at <a href='http://gaingrowretain.com/'>GainGrowRetain.com</a>! Or follow our <a href='https://www.linkedin.com/company/gaingrowretain/mycompany/?viewAsMember=true'>GGR LinkedIn page</a>.
 
GGR was co-founded by <a href='https://www.linkedin.com/in/jeffreybreunsbach/'>Jeff Breunsbach </a>and <a href='https://www.linkedin.com/in/jaynathan/'>Jay Nathan</a> - be sure to follow for customer success content.

20 Minutes on the Clock - What Does Customer Success Do?

Jay and Jeff chat all things advocacy. Jeff recently made the move to the marketing team as Director of Brand at Higher Logic.
Jeff has taken over the advocacy program; he and Jay discuss the first 60 days in the role and running the program!
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Not sure where your advocacy program stands? Measure it with the <a href='https://pages.vanillaforums.com/ebook-customer-advocacy-maturity-model'>Advocacy Maturity Model</a>. 
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This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: <a href='https://www.linkedin.com/in/jaynathan/'>https://www.linkedin.com/in/jaynathan/</a>
Jeff Breunsbach: <a href='https://www.linkedin.com/in/jeffreybreunsbach'>https://www.linkedin.com/in/jeffreybreunsbach</a>

Why you Should be Running an Advocacy Program and How to Get Started

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In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach.  The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.  This podcast is brought to you by Higher Logic.

Coast to Coast with Ben Shapiro

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Jeff Breunsbach

Jay Nathan

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