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Episode 165  |  43:58 min

SaaS as a Predominant Model for Business w/ Richard Owen

Episode 165  |  43:58 min  |  08.27.2021

SaaS as a Predominant Model for Business w/ Richard Owen

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This is a podcast episode titled, SaaS as a Predominant Model for Business w/ Richard Owen. The summary for this episode is: <p>This week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success.</p><p><br></p><p>If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href="http://gaingrowretain.com/" rel="noopener noreferrer" target="_blank">http://gaingrowretain.com/</a></p><p><br></p><p>This podcast is brought to you by Jay Nathan and Jeff Breunsbach...</p><p>Jay Nathan:<a href="https://www.linkedin.com/in/jaynathan/" rel="noopener noreferrer" target="_blank"> https://www.linkedin.com/in/jaynathan/</a></p><p>Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/jeffreybreunsbach</a></p>
Takeaway 1 | 04:58 MIN
SaaS becoming a predominant model for business?
Takeaway 2 | 02:45 MIN
The love/hate relationship with customer success
Takeaway 3 | 01:42 MIN
Under-invested areas in customer success
Takeaway 4 | 01:29 MIN
Optimizing the end-to-end experience
Takeaway 5 | 01:39 MIN
Two problems rippling through customer experience
Takeaway 6 | 03:10 MIN
Avoiding just solving problems downstream

This week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success.


If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/


This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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