CS Blueprint: Key Metrics for Customer Success

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This is a podcast episode titled, CS Blueprint: Key Metrics for Customer Success. The summary for this episode is: <p>In this week's CS Blueprint, Jay and Kristi, discuss whether what the right metric for customer success teams is - does focus on NRR create lazy CSMs?</p> <p>_______</p> <p>If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href='http://gaingrowretain.com/'>http://gaingrowretain.com/ </a></p> <p>Connect with Krisi Faltorusso: <a href='https://www.linkedin.com/in/kristiserrano/'>https://www.linkedin.com/in/kristiserrano/ </a></p> <p>______</p> <p>This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach</p>

DESCRIPTION

In this week's CS Blueprint, Jay and Kristi, discuss whether what the right metric for customer success teams is - does focus on NRR create lazy CSMs?

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach