19. The Critical Link Between Equity and Customer Success With Deborah Pickett

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This is a podcast episode titled, 19. The Critical Link Between Equity and Customer Success With Deborah Pickett. The summary for this episode is: Today we’re going to explore the critical link between equity and customer success with a very special guest! My sister Deborah Pickett, a middle school math instructional trainer and coach, will share her valuable words of wisdom for those who are ready to embark on the lifelong process of being dedicated to equity. Our conversation will cover: What is the difference between equity and equality? From a business standpoint, what happens when equity isn’t prioritized? How to start using data to analyze potential equity issues in your business? What is the link between equity and access? What do equitable practices look like? What does it mean to say that justice is in the details? What is the relationship between equity, empathy, and compassion? What is the water vs the fish principle, and what are some real world examples of this way of thinking? Interested in building your inclusive brand with me? My new course Representation Bootcamp and my new and improved Brand Academy are coming your way very soon. Join my mailing list for updates Want to know when they launch and get other insider benefits? Follow this podcast Follow me on Instagram: @soniaethompson Or find more information on my website: inclusivemarketing.co

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Today we’re going to explore the critical link between equity and customer success with a very special guest! My sister Deborah Pickett, a middle school math instructional trainer and coach, will share her valuable words of wisdom for those who are ready to embark on the lifelong process of being dedicated to equity. Our conversation will cover: What is the difference between equity and equality? From a business standpoint, what happens when equity isn’t prioritized? How to start using data to analyze potential equity issues in your business? What is the link between equity and access? What do equitable practices look like? What does it mean to say that justice is in the details? What is the relationship between equity, empathy, and compassion? What is the water vs the fish principle, and what are some real world examples of this way of thinking? Interested in building your inclusive brand with me? My new course Representation Bootcamp and my new and improved Brand Academy are coming your way very soon. Join my mailing list for updates Want to know when they launch and get other insider benefits? Follow this podcast Follow me on Instagram: @soniaethompson Or find more information on my website: inclusivemarketing.co